Terms and conditions

Last updated: September 5, 2026

Who we are and what we do

Guagualine (guagualine.com) is an independent intermediary for assisted ground transport bookings in the Dominican Republic. We manage tickets with transport operators and provide instructions and WhatsApp support. The journey is provided by the operator identified in the ticket confirmation.

From request to confirmation

Sending a request is free, does not hold a seat and does not confirm a booking. Once you ask us to proceed, we check availability, conditions and the final price before requesting payment. Payment received and ticket issuance are separate steps. We send confirmation when the operator issues the ticket or booking number. For return journeys, each leg needs its own confirmation. Confirming the outbound leg does not confirm the return.

What assisted booking includes

All our bookings include the ticket or booking number issued by the operator, management fee, bus departure and arrival points, Google Maps, useful instructions and WhatsApp support. You make your own way to the bus and onwards from its arrival point. Pickups, airport transfers and travel between terminals are not included. Taxi or Uber rides are booked and paid separately, subject to availability, driver acceptance and access rules.

Timetables, dates and connections

Published timetables are indicative and may come from initial research pending verification. Choosing a date or time expresses a preference and does not establish seat availability. The calendar allows requests up to 730 days ahead. We review each case before payment. For combined itineraries, we review the legs and connections. Instructions do not guarantee connections or arrival times.

Prices and payment

Site prices are estimates starting from a price per person, in USD. The calculation applies a 10% discount for groups of 5 or more people. The final assisted booking price and conditions are communicated before payment. Sending a request does not create a charge. Taxi, Uber or other travel arranged by the customer costs extra.

Changes and cancellations

An unpaid request can be withdrawn at no cost and does not hold a seat. If you cancel an issued ticket, there is no refund unless the operator's policy allows it or applicable mandatory rights require it. Changes are reviewed manually, subject to availability and operator approval where required. They may require a new purchase or an extra charge, which must be communicated and accepted before the change is made.

Payment received, ticket pending

If you request cancellation after payment and before issuance, we manually review the booking process and explain the options and amounts that apply under the accepted conditions and applicable mandatory rights. No automatic cancellation windows or refund percentages apply.

Disruptions and responsibilities

The operator provides transport under its conditions, including those for luggage, delays and disruptions during the journey. Guagualine receives your query and reviews assistance options within its booking management service. Alternative travel depends on availability and applicable conditions. These terms do not exclude Guagualine's obligations for its own service or limit mandatory consumer rights.

Communication

You can ask about your request or request a change through Guagualine's official WhatsApp or by replying to your request email with its reference. Receipt of a change request does not mean approval. We will communicate the outcome before treating the journey as changed.

Consumer protection

The operator's conditions and this policy apply without prejudice to mandatory consumer rights. Complaints may be brought before the authorities or courts competent under the applicable rules.